Help Center

OGV FAQ

Ordering & Payment

I am an international customer, how much will I be charged for a purchase?

What payment methods do you accept?

How do I change or cancel my order?

I placed an order, but never received a confirmation email. What's going on?

Shipping

I am an international customer. What are the shipping rates I should expect to pay?

How long does shipping take?

Who is responsible to pay customs and importation fees?

Only one of my items arrived today, where are the rest of my item(s)?

Do you refund shipping fees?

How do I know my package has shipped and is on its way?

When does the shipping countdown begin? How does it work?

How do I track my order?

Does OGV provide shipping insurance?

It has been over 20 business days since receiving the shipping confirmation email. What do I do? (United States)

It has been over 30 business days since receiving the shipping confirmation email. What do I do? (Outside of the United States)

Returns & Exchanges

What is your return/exchange policy?

Where do I return my item(s)?

How long can I keep my item before returning/exchanging it?

Who pays the return shipping fees?